Privacy Policy

At Aztec Paradise Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority for us, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, store, and protect personal data to ensure transparency. We encourage players to read this policy carefully so they understand how their information is managed when using our services.

Data Processing

This Privacy Policy outlines how Aztec Paradise Casino processes personal data in line with applicable gambling requirements and data-protection standards. Processing is essential to provide access to games and associated services, maintain account security, and meet legal and compliance obligations.

Aztec Paradise Casino may be operated by a licensed entity and may work with group companies and trusted service providers to deliver our services (for example, payment processing, identity verification, fraud prevention, hosting, analytics, and customer support). The official operator and licensing details applicable to each player are published on the Aztec Paradise Casino website and may vary depending on location.

Consent to this Privacy Policy is required to use our services. We may update this policy from time to time to reflect legal, regulatory, or operational changes. We recommend reviewing it periodically. Continued use of Aztec Paradise Casino after updates are posted indicates acceptance of the revised policy.

Collection of Information

We may collect a variety of personal information through our website and services, including:

  • Registration and communication data: information provided during account setup or subsequent communication, such as name, date of birth, contact details, address, and identification documents where required.
  • Interaction records: logs of communications via email, live chat, or other support channels.
  • Transaction and usage data: records of financial transactions (deposits and withdrawals), payment activity, gameplay-related logs, and website activity.
  • Compliance documentation (KYC): documents and information required for identity verification and adherence to regulatory obligations.

Usage of Information

The personal data we collect may be used for the following purposes:

  • Processing transactions and managing player accounts.
  • Delivering the services and support requested.
  • Performing verification and compliance checks, including identity validation.
  • Sending promotional content only where explicit consent is provided.
  • Ensuring legal compliance, including anti-money laundering (AML) obligations.
  • Monitoring and preventing fraudulent, suspicious, or illegal activity.
  • Conducting research and analysis to improve our services, security controls, and platform performance.

Marketing Communications

If a player provides consent, Aztec Paradise Casino may use personal data to send promotional communications about our products, services, and offers. Players can opt out at any time through account settings or by contacting customer support. Opting out of marketing does not affect essential service communications, such as security notifications, verification requests, or transaction confirmations.

Disclosure of Information

We do not sell or rent personal data. However, personal data may be shared when necessary for secure operations, service delivery, compliance, or legal requirements, including:

  • Within our group: to support service delivery and internal operations.
  • With trusted partners: for processing purposes and to meet regulatory requirements.
  • With third-party providers: for tasks such as payment processing, identity verification, fraud prevention, hosting, analytics, and related operational support.

All disclosures are carried out under confidentiality obligations and appropriate safeguards designed to protect personal information.

Data Security and Retention

Aztec Paradise Casino applies robust security measures designed to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include encryption, access controls, secure storage, and monitoring.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to meet regulatory requirements. Where anti-money laundering rules apply, certain records may be retained for a minimum of five (5) years after account closure (or longer if required by law or to resolve disputes).

Cookies and Tracking

Aztec Paradise Casino uses cookies and similar tracking technologies to enhance website functionality, improve performance, strengthen security, analyze usage, and (where permitted) support marketing. Players can manage cookie preferences through browser settings and, where available, through on-site cookie tools. Restricting cookies may affect certain site features and overall experience.

Your Rights and Contact Information

Depending on applicable laws, players may have the right to:

  • Access personal data held about them
  • Correct inaccurate or incomplete information
  • Request deletion where legally permitted
  • Object to certain processing activities, including marketing
  • Request restriction of processing in specific situations

For privacy-related questions or requests, players may contact our privacy team or designated Data Protection Officer (DPO) using the contact details published on the official Aztec Paradise Casino website. Where GDPR applies, players may also lodge a complaint with the appropriate supervisory authority.

Our Commitment to Privacy

This Privacy Policy underscores Aztec Paradise Casino’s commitment to protecting privacy while maintaining a secure, compliant, and responsible gaming environment. If there are any questions or assistance needed regarding personal data, our support team is available through the appropriate channels.